--- title: "Frequently Asked Questions — HanoIT" description: "Answers about HanoIT: its GIS services, the Esri partnership, industries and technologies, the HanoIT store, parcels and land records management, and utility network planning." canonical: "https://www.hanoit.com/faq" last-updated: "2026-09-18" --- # Frequently Asked Questions — HanoIT Answers about HanoIT: its GIS services, the Esri partnership, industries and technologies, the HanoIT store, parcels and land records management, and utility network planning. ## About HanoIT ### What GIS services does HanoIT provide? HanoIT provides 9+ professional GIS services including parcels and land records management, utility network planning with the Esri UN suite, ArcGIS platform consulting and staffing, cartography modeling and data analysis, field data real-time collection, geospatial data transformation and integration, address geocoding and routing, IoT fleet management and dispatching, and Location Intelligence Analytics (LIA). ### Is HanoIT an official Esri partner? Yes, HanoIT is an official Esri partner listed on the Esri partner directory. With over 23 years of experience since 2001, HanoIT's team of certified professionals specializes in implementing and customizing the ArcGIS platform across telecommunications, utilities, public safety, government, and infrastructure sectors. ### What industries does HanoIT serve? HanoIT serves telecommunications, utilities, public safety, emergency services, real estate, natural resources, local and national governments, infrastructure, and IoT fleet management. Notable projects include NYC's 3D parcel and tax administration system and utility network management solutions. ### Where is HanoIT located? HanoIT is headquartered at 8883 West McNab Road Ste 114 5N, Tamarac, FL 33321, USA. The company serves clients across the United States, Latin America, and Europe, including projects in New York City, Boise (Idaho), the Netherlands, Germany, and Colombia. ### What technologies does HanoIT use? HanoIT specializes in the Esri ArcGIS platform including ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online, Experience Builder, Web AppBuilder, Survey123, and the Utility Network suite. The team also leverages Python, JavaScript, machine learning, cloud deployments (AWS/Azure), and integrates both open-source and commercial GIS platforms. ### When was HanoIT founded and how much experience does it have? HanoIT LLC was founded in 2001 and is headquartered at 8883 West McNab Road Ste 114 5N, Tamarac, FL 33321. With 23+ years of experience, the company has delivered 500+ geospatial projects worldwide for telecommunications, utilities, and government clients. ### Who leads HanoIT? HanoIT was co-founded by Harold Avenia, CTO, who brings 23+ years leading GIS innovation and ArcGIS platform solutions across the Americas and Europe, and Cristian Guevara, Co-Founder, who drives strategic growth and partnerships in geospatial technology and location intelligence. ### What support does HanoIT offer its clients? HanoIT provides 24/7 support with a 99.9% uptime target for critical GIS systems. Its team is made up of 100% certified professionals, and the company has maintained a 95%+ client retention rate over two decades of service. ## The HanoIT store ### What does the HanoIT store sell? The HanoIT store is a marketplace of GIS software tools and ArcGIS add-ins for georeferencing, data editing, spatial analysis, and geospatial workflow automation. Every product is a licensed digital download built by HanoIT, an official Esri partner with 23+ years of ArcGIS platform experience. ### How are HanoIT store products delivered? Products are purchased online with card payment and delivered as digital downloads. After checkout the license and download links are available from the customer account portal at hanoit.com/store/account/orders. ### Which platforms do HanoIT GIS tools support? Tools are built for the Esri ArcGIS platform, including ArcGIS Pro add-ins, ArcGIS Enterprise and ArcGIS Online extensions. Each product page lists its supported platform and version requirements. ## Parcels and land records management ### What is parcels and land records management with GIS? Parcels and land records management with GIS involves using Geographic Information Systems to digitize, manage, and analyze property boundaries, ownership data, tax information, and land use records. HanoIT uses the Esri ArcGIS platform to implement solutions that improve data integrity, streamline workflows, and enable 3D property visualization for municipalities and governments. ### What technologies does HanoIT use for land records management? HanoIT leverages the Esri ArcGIS platform including ArcGIS Pro, ArcGIS Enterprise, and custom web applications built with Experience Builder. Our solutions support 3D parcel visualization, automated data migration, subsystem integration, and public-facing property information portals. ### Can HanoIT handle 3D digital tax mapping? Yes. HanoIT has implemented 3D digital tax mapping for New York City, one of the few places in the world with this capability. Our solutions support condominium units, air rights, and subterranean lots in three dimensions, representing the next generation of digital tax mapping. ## Utility network planning and management ### What is the Esri Utility Network (UN) suite? The Esri Utility Network is an ArcGIS-based framework designed for modeling and managing utility systems such as water, gas, electric, and telecommunications networks. It provides advanced tracing, network topology, and asset management capabilities that replace the legacy geometric network model. ### How does HanoIT implement utility network solutions? HanoIT enables end-to-end system implementation using the Esri UN suite, maximizing out-of-the-box solutions while building custom extensions where needed. Our services include data migration from legacy systems, cloud deployment on AWS or Azure, network topology configuration, and custom web and mobile applications for field operations. ### Does HanoIT support cloud deployment for utility GIS? Yes. HanoIT specializes in cloud deployment of ArcGIS Enterprise and Utility Network solutions on AWS and Azure. Cloud deployment enables scalable infrastructure, reduced maintenance overhead, and access to advanced capabilities like real-time IoT data integration for asset monitoring. ## Contact - Email: admin@hanoit.com - Phone: +1-786-353-3305 / +1-646-262-2004 - Address: 8883 West McNab Road Ste 114 5N, Tamarac, FL 33321, US --- Canonical HTML: https://www.hanoit.com/faq Site index for AI agents: https://www.hanoit.com/llms.txt Last reviewed: 2026-09-18 Contact: admin@hanoit.com · +1-786-353-3305